It is likely that you have ever heard the word genius associated with Apple, and it is a term that is used a lot, especially in the United States, and that refers to a service that the company offers its customers.
It is about Genius Bar, a place inside the Apple Storeformed by people, which are also called that, and that will attend us to solve any problem we have with brand devices.
Differences between Genius Apple and Genius Bar
We must distinguish well between these two terms, since one is referring to the worker, and another at the service or place where he works. A Genius Apple It is what in Spain we would call repair technician, but associated with Apple and an expert in the brand, with salaries that are around 32,000 euros a year in our country.
On the other hand, the Genius bar It is the place or service offered by the brand and where these devices are repaired, being present only in the Apple Store, despite the fact that there are official Sats, because in these there is no place as such, even if they use original pieces and products of the brand.
Currently, these spaces They offer the following services:
- Diagnosis and repair of Apple products (iPhone, iPad, Mac, etc.)
- Software or hardware problem solving
- Personalized technical advice
- Substitutions or repairs under warranty or cost
To be attended in these places, we need to make an appointment in advance, so, although a small doubt can be resolved by the workers, if we need anything else, they will not be able to do it without previous appointment, because normally, at that same time, they do not usually remain, which makes it recommended, request it previously, to be able to go without even waiting for queues.
How to make an appointment in a genius bar
If you want to request an appointment, it will be very simple, and you can do it from any Apple device, through the support application they have included (or downloading it if we have deleted it).
From the app “Apple support” (iOS):
- Download the app «Apple support»From the App Store (if you don't have it).
- Open it and log in with your Apple ID.
- Select the device with which you have problems.
- Choose the type of problem.
- Touch the option «Take to repair«.
- Choose the Apple Store and reserve the time
On the phone:
Call Apple's support number in your country (in Spain: 900 812 703free), and they can help you book an appointment in case you only have one device, and you cannot do it through the app of it, since it simply does not work for you, for example.
And ready, now you know what this service is for and how it works. It is very useful, since it has experienced workers in your product and problem, and you will leave the Apple Store with everything resolved most of the time, you or do not have Applecare, since this also applies to the usual guarantee of the devices. And you, did you know him?
