Since the arrival of 700 MHz band to our lives, specifically, to our mobile phones and the reordering of DTT channels in the adjoining band, things have changed. Basically, because 5G and the quality with which we see Digital Terrestrial Television channels have more to do with what we might have thought at first.
For this reason, if you have begun to have problems with the DTT signal in recent times, the truth is that, possibly, the 5G band could be affecting you so that you cannot see your favorite channel correctly from your television. To give you an idea, vLet’s see exactly what affects this mobile network and how you can check if it is damaging the signal of your house or not.
The drawback of the 5G network
As we have been anticipating, the fact that the DTT signal in your house gives you problems or pixelates on its own, is possibly a 5G thing. More than anything, because these interferences can appear in those homes where they watch Digital Terrestrial Television through an antenna, as long as they are near mobile phone stations.
Basically, because like other types of interference, the current 5G network can also create radioelectric disturbances that easily affect the antenna installation, causing the following problems in the DTT signal: pixelated, blocking of images or loss of signal of the channels.
Does this mobile network affect your DTT signal?
Luckily, we can quickly check if the 5G signal is really affecting DTT in your home. To do this, we will have to resort to a particular website called Arrive700. From its interactive map, we can check if our address is or is not registered as affected locating it on the map of Arrive700.
In the event that your private home has come out as if it could be affected and, in your case, it is because the DTT is pixelated, we can still do something about it. Basically, because if there are interferences in the DTT lately, it may be caused by the switching on of a node that has been recently established. To do this, it is best to call free telephone number of the User Service Center (CAU) 900 833 999 or fill out the web form.
In this way, the User Service Center will be able to find out if the cause of the interference is the switching on of a 4G or 5G node. And if in particular case there is still the problem, can be claimed. As long as you have contacted first or filled out the incident form. Then, during the following three months you will have to claim before Ministry of Economic Affairs and Digital Transformation.
In order for you to be able to correctly inform yourself about the whole series of points related to these claims, as well as the documentation that you must provide or through which channels you can present the claim, you have the option of contacting the User Service office of Telecommunications, through the telephone numbers 901 336 699 and 968 010 362 or, if you prefer, from their website.
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