Every large company has an immensity of jobs, at different levels. Apple is characterized by covering a large number of products and services, and also for being one of the largest companies in the world. However, despite its immensity, they would soon begin to remove some jobs that until now were a very important part of the company
It’s not about a wave of mass layoffs, it’s not even about layoffs. But it does affect a small group of people working at Apple, who until now played a very important role: offering technical support in writing, on different social networks.
These two jobs will cease to exist at Apple
In the area of technical service there are several modalities by which we can receive assistance. One of them is through the official Apple profiles on social networks such as YouTube or X. Another is the official Apple forum, in which there are specialists who answer user questions publicly.
The Appleinsider medium echoes this movement of the Cupertino company: «The change will start on October 1, 2023, when Apple will stop human responses through direct messages on Twitter. Instead, customers will receive an automated message telling them how they can contact Apple for support.”
The same thing that will happen in X, will also happen in the official Apple profile on YouTube. “Apple will stop offering technical support for icons in comments posted on their YouTube videos,” they explain.
Who will this measure affect? 150 are the people who will see their working conditions modified, according to Appleinsider. Nevertheless, these people are not going to lose their jobs. “Apple offers transitions to phone support,” they report.
This transition would be scheduled to end at the end of November. And although all this originates from “sources that have contacted MacRumors”, from Appleinsider they are cautious and explain that, at this time, they are “not able” to confirm if this is going to be true or not.
So we can contact Apple technical service
Goodbye direct messages on X, replies to YouTube comments and public replies on the forums. How can we contact the technical service from the date set? The bitten apple company will continue to maintain its support through chat on its official website. In the same way, telephone assistance will continue as before.
One of the elements that comes out reinforced from this movement is the official Apple technical support application. As reported, “in their latest update, they provide more information about physical positions, Apple Store locations and more.”
At the moment, the aforementioned communication channels are still active. There is no official response from Apple. So for the moment we have to wait to see how these rumors will materialize. If we want to contact Apple support, we can still do so through the profiles on X, YouTube, the forums on its official website, the support chat, and the phone numbers that they have activated.
