The CEO of VolkswagenThomas Schäfer, has admitted to Car Magazine UK that the advances of the infotainment systems The new generation in most of the cars in the group have not been the best in the industry and that they will work as quickly as possible to change them, helping to improve the user experience.
A few years ago, Volkswagen launched a new philosophy of infotainment systems in which the center screen It became very relevant by adding dozens of functions that previously had physical buttons dedicated to each one. This in order to offer a cleaner interior design and with the promise of making the operation more intuitive and easy.
Unfortunately so much load of functions and the arrival of many touch controls have caused many users to confuse or cannot operate the car correctly. Resulting in various complaints regarding slider sensitivity and even visibility of certain touch points.
From Volkswagen they announce that they will soon release a software update for the most recent models and that present this type of problems such as Volkswagen Golf VIII, ID.4, ID.3, among others. These changes will make it easier to understand the commands, as well as allow various touch points to light up to better identify them in low visibility conditions. Also discuss the possibility of changing entire button panels.
Finally, they say they have increased the number of studies and focus groups with people of all ages, occupations and more in order to have more information on how they accept or reject different innovations that they want to add to their cars in the future.