When Microsoft presented Bing’s conversational chat, it stressed that it would be the first sign of a big bet on artificial intelligence. Shortly after Windows 11 Moment 2 arrived, which begins to use these algorithms on the Start Menu recommendations. Now comes the time for Microsoft Dynamics.
Microsoft’s suite of business tools will make use of artificial intelligence within a feature set called “CoPilot”. The name may be similar, as it is the same name used by the GitHub tool that helps generate code for developers.
CoPilot comes to Microsoft Dynamics to streamline repetitive workflows
CoPilot’s artificial intelligence will help workers “create ideas and content faster, complete repetitive tasks, and get insights to take better action.” The goal is for the AI to create personalized emails for clients and generate meeting summariesand be able to respond to customers in chats Using the context of the conversation.
Of course, you will not only be able to generate emails for marketing campaigns, but you will also be able to help generate reports without the need to write a single SQL query. In addition, CoPilot will support virtual agents supporting customers by leveraging Bing search and internal knowledge sources.
The goal, as with GitHub, is not for the tool to replace workers. What the company is looking for with this integration in Microsoft Dynamics is that employees have a tool to facilitate their work.
This update covers the entire Microsoft Dynamics suite, both in the ERP and CRM and all its modules. The next step in artificial intelligence will go through Microsoft 365 applications, such as Word, PowerPoint and Outlook, and we will see it at an event on March 16.