Tech News Desk: Electronics giant Apple X (formerly Twitter), YouTube and the Apple Support Community online forum will stop providing customer support. According to MacRumors, tech giant Apple is planning to eliminate social media support advisory roles on these platforms by the end of this year. According to the news of IANS, after the implementation of this change of Apple, customers will not be able to take any help from Apple staff on these platforms.
Apple won’t respond to direct messages (DM)
Reportedly, starting October 1st, the @AppleSupport account on X (formerly Twitter) will no longer respond to direct messages (DMs) containing human responses. Instead, customers sending messages to the account will receive an automated response outlining other ways to contact Apple for help. Customers will no longer be able to seek technical support from the company in the comments section of YouTube videos uploaded to the Apple Support channel.
Apple is giving a chance to change!
The report states that the tech giant (Apple) is offering hundreds of affected employees the opportunity to transition into phone-based support roles within the company, but some consultants are unable or not interested in doing so. The company is not allowing employees to switch to another chat-based support role unless medically necessary, which has led to resentment and frustration among some members of the social media team.
employees will be trained
Staff will be trained to provide phone support, and the change is expected to be complete by November. Those who did not want to work on the phone were advised to find work outside Apple. Meanwhile, Apple has revealed that its next big international product launch – the latest in the iPhone 15 series lineup – will take place on September 12. A new Apple Watch may also be announced at this event.