First review of DAZN as a service to watch LaLiga and first resounding suspense. During the match against FC Barcelona and Rayo Vallecano, Movistar customers who wanted to watch the match on their devices verified that the only possible way was through the DAZN application. To do this they had to download and activate it. That’s where the problems began and that is that the platform’s servers were not able to sustain said demand.
As is logical, the clients of Movistar (the operator that has an agreement with the OTT platform to offer the five games that it does not have) began to show their disagreement on social networks and many of them were left without seeing the game. The telecommunications company had to publish an official statement.
«Yesterday, due to technical problems on the DAZN platform outside Movistar, our customers were unable to activate access to the DAZN platform on devices. Due to the above, and to guarantee Movistar customers access to all matches and from any device, the DAZN football CHANNELS will also be available on the M+ App.»
As expected, users charged against DAZN remembering that millions have been spent on rights, but not on technical infrastructure to provide an adequate service.
DAZN spends millions to buy rights to broadcast ⚽️
The league begins and cannot be seen due to “technical problems”
As the ball rolls, heads roll in the company and the great investment for now came out frog—Andy Stalman (@AndyStalman) August 14, 2022
Orange is not spared from the fiasco either
The French operator also had to publish a statement regarding the same errors. «Due to technical problems unrelated to Orange, there have been incidents in accessing the DAZN app to watch the matches. So that our customers can access, we have temporarily incorporated the DAZN LaLiga channels into our Orange T appV». The clients of the orange operator could only watch the game through the decoder and the company’s own application.
DAZN customers outraged
Users who are not Orange or Movistar customers and who only have DAZN were the ones who had the most problems watching the League matches. Thus, for example, DAZN had to share an emergency link to watch the match between Valencia and Girona because it did not work in its application. Subscribers also showed their outrage on networks at the inability to authenticate in the platform application due to high demand. A technical disaster that forces DAZN to undertake a major improvement in its systems or else the casualties will be massive in the coming days.