In recent years, all car manufacturers and brands have considerably improved their controls. However, and due to the advancement of time and technologies, their complexity has also increased, all to adapt to certain regulations. This also makes it easier for there to be more probabilities of a failure or defect. But how is it possible claim factory defects of my car?
Yes, it is possible that our car has defects
The purchase of a new car is usually a reason for illusion. It is an acquisition different from any other product for our day to day, so the least we expect is that works perfectlyespecially considering that we have disbursed a significant amount of money or have signed a financing contract.
Currently, and although all brands have greatly improved its controlsThese things continue to happen because cars are becoming more complex, with more equipment, and therefore more likely to present a failure.
Before a car goes on the market, a multitude of tests are carried out both by the manufacturers of the components and by the brands themselves, which continue once the cars are for sale to verify that do not represent any risk for your customers… but what can happen is that, at some point, we discover some kind of error.
The brand will have to take charge
In many cases, however, the situation arises where the models involve some kind of systematic failure, so the problems are usually resolved internally and relatively quickly: the manufacturer reports a defect that has affected a massive group of units.
A protocol is then activated to solve the manufacturing defect of these parts, which falls within the legal guarantee, informing all the people who purchased a car of that make and model in a given year, in order to carry out a review of the vehicle and fix the bug.
But, what happens if we are the ones who detect a factory defect in our car and the brand has not called for review? Very easy; If less than six months have passed since the car left the dealership, the brand will have to take charge of a possible factory defect.
In any case the customers have right to be informed when a car has a manufacturing defect and how to proceed for its repair the manufacturer, all at no cost to the individual.
If you try to evade liability, you will have to prove that it is a fault caused by use. In any case, we must contact the seller of the car to take care of carry out the necessary procedures with the mark. Therefore, the claim should go to the sellerie the dealer. It will be the concessionaire who will subsequently claim the manufacturer, since they are contractually linked by a concession contract.
What must be considered
So, the question; Can you return a new car? You can, but it’s a very long and complicated process. Normally, the manufacturer or the seller is responsible for the breakdowns while the two-year coverage lasts, but it must be taken into account that in this claim we take certain considerations so that it is fruitful and beneficial for the owner of the car.
The claim must be filed always in writing and with two copies: one signed and stamped by the seller, for the owner, who has to keep it as proof in case of having to go to court, and another for the dealer, who must send it to the brand.
Of course, it must be borne in mind that there is a two-month period from when the fault in the vehicle is detected to claim judicially or extrajudicially.