Logistics and shipping at Info-Computer: a pillar of success
At Info-Computer they work with the most competent and renowned logistics operators in the country, and thanks to this they are able to perform a fast and efficient delivery service. Not surprisingly, 90% of orders are delivered to the Peninsula in less than 24 hours, while shipments to the Balearic Islands take a maximum of 72 hours to be delivered. In addition, they are already working to ensure that new delivery services can be carried out both in Madrid and in Barcelona on the same day the order is placed!
In addition, they are already working so that we can even receive orders during the weekend, something that even Amazon does not offer, and they are already carrying out tests in this regard with two logistics operators.
However, for an online store to achieve great customer satisfaction in terms of shipments, it is not enough to have an agreement with a logistics operator that allows deliveries in 24 hours, but you also have to have a team of workers who can have equipment located in the warehouse and ready to ship in the shortest possible time.
To do this, at Info-Computer they have large warehouses with products in stock ready to be shipped, which means that have already been reviewed and they are ready to be used. In addition, with an efficient classification system, in a few minutes after the order is placed, the product will be ready to be shipped, which is a huge advantage to achieve this goal, that the customer can have their purchase as soon as possible.
Why is customer service another pillar of success?
There are many factors that influence the fact that a customer is satisfied after the purchase, and at Info-Computer they take this very seriously since, as we have already mentioned before, their main objective is total customer satisfaction. ; You know, a satisfied customer always comes back.
According to a survey in which users were asked what they value most in business customer support, there are six core values to achieve the highest satisfaction, and Info-Computer diligently responds to each and every one of them.
- Advice by a person: we are all tired of calling a customer service and having a machine answer us; what we want is to be attended to by a person who understands our needs and responds accordingly. At Info-Computer they have always opted for personalized attention, where each user can present their particular case and, in a maximum of 5 minutes, they will receive their response. Solutions in real time thanks to a human team of experts!
- Fast answer: Many times you have a question when making a purchase, or have a problem that needs a quick solution. For this reason, it is important that the company give you a quick response to your problems, and at Info-Computer they promise to give you an answer in less than 2 hours. Its customer service hours are Monday through Friday from 8 a.m. to 10 p.m.
- Knowledge of the problem: When you have a problem, the last thing you want is someone who doesn’t know about it and just writes it down or reads you a script. At Info-Computer they have an incident management system developed by themselves to be clear, effective and almost immediate. And, of course, you will be assisted by an expert who will identify your problem immediately to give you a quick solution.
- Different service channels: many times you do not have time or desire to make a phone call and prefer to use chat or email, but not all companies give you many facilities for this. At Info-Computer they will assist you by phone (913188914), WhatsApp (910771230), email (firstname.lastname@example.org / email@example.com), Chat (directly on the web), Facebook, instagram Y Twitter no problem.
- Fast attention: When you have a problem, the most important thing is not so much that they answer you quickly, but that they give you an immediate solution. At Info-Computer, all of their service channels are immediate, so it doesn’t matter by what means you contact them, they will always attend to you instantly.
- Expert Advice: and it is not only necessary to have a quick response, but also to reach a solution quickly. For this, it is essential that an expert advise you with your problems, since this adds reliability, speed and precision, all of them key factors to have a good level of satisfaction.