All those people who have their telephone, Internet or television services with Movistar should be clear about where to call to contact customer service. If you want to have all the information in this regard, you should continue reading.
Practically, everyone today has a smartphone and Internet connection contracted with an operator and many of them with Movistar, being one of the largest currently and with an extremely wide offer and for all types of users.
Being the company that carries your phones, Internet and maybe even all your television, it is inevitable that you need to contact them, since it is normal, not only because you have an incident, but because you want to modify something about your subscription, you have questions about the invoice or anything else.
For any management it is necessary to know how you can contact customer service, something that is often not exactly intuitive because there are many possibilities or because you do not know any of them.
With all the information that you are going to read from now on, you will be able to contact customer service in the best way possible Movistar:
Customer service telephone numbers in Movistar
Movistar has several telephone numbers for different situations and types of clients, which it is advisable to know what they are, in case, at any given time, you are affected by any of the situations for which they have been created. It is the simplest and most used way to contact Movistar:
1004 from Movistar
He 1004 is the toll-free number so that Movistar’s individual customers can contact customer service and thus resolve any type of doubt.
This is a number that will only be able to assist you if you are already a Movistar customer, so you can call from the number you have with them at no cost, 24 hours a day, 365 days a year.
You also have the possibility of contacting Movistar through WhatsApp at number 638101004. The opening hours for this messaging app are Monday to Sunday from 9 a.m. to 10 p.m.
If you’re self-employed or an SMEthen your phone number is 1489. Movistar Empresas customer service is available from Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturdays from 8:00 a.m. to 3:30 p.m. If you need to contact this same service, but you are abroad, you should know that:
- Customer service for individuals from abroad: +34 699 991 004
- Customer service for SMEs from abroad: +34 609 901 489
Movistar prepaid customer service
If you have contracted a prepaid rate, you will have to call customer service from another Movistar phone number such as 224430.
This contact telephone number has hours that go from 9 a.m. to 10 p.m. from Monday to Sunday. You should know that the cost of this call is 6 cents/min plus the call establishment of 20 cents.
You will also be able to carry out certain procedures from your prepaid mobile phone by dialing a series of numbers and thus obtaining information that is quite relevant.
| Management | Phone number |
|---|---|
| Check balance | 2266 |
| Recharge balance | 2200 |
| Balance advance | 2233 |
| Pass me balance service | 22111 |
Movistar Plus Clients
For all the Movistar Plus customerspart of the offer that includes television, the Spanish company has enabled a series of numbers that can be very interesting and refer to this type of service.
If you don’t know how contact Movistar Plus customer servicehere you have the solution, in addition to knowing other possibilities.
| Function | Phone number |
|---|---|
| Customer Support | 900 500 690 |
| Hire Movistar Plus | 1004 |
| Satellite TV Customer Service | 900 110 010 |
| Movistar Plus (public satellite TV venues) | 900 192 222 |
| Movistar Plus for rentals | 900 163 163 |
Movistar for breakdowns
If you need to report a breakdown or problem in the Movistar service, be it the router, a telephone or any incident, you must dial the 1002.
This phone is working 24 hours a day, 365 days a year and on top of that it is totally free.
Movistar if you are not yet a customer
At Movistar you can contract lines for your smartphones, Internet services and television, but knowing that there is a specific number for this and that it is not any of the ones you have seen so far. You will have two possibilities:
- Hiring for Movistar individuals: 900 360 167
- Commercial attention for Movistar individuals: 91 076 95 33
The Movistar website and app
If calling by phone doesn’t suit you, you can contact us using the Movistar website and app. One of the two ways to contact Movistar online is do it from the web entering the customer service section and there looking for an answer to the question you have.
Here you will be able to search for the topic you have questions about within a good number of different possibilities that have been implemented on the web, which will mean, as long as you find an answer, that you will not have to call by phone.
If the system you just read has not worked for you, you can choose to send an email to Movistar through the website. The steps are very simple:
- As you are already on the Movistar website and in the customer service section, click on We help you by email and then give in Write to us.
- Several options will appear on the page that allow you to be more precise in the consultation.
- The last thing you should do is put your name, surname, ID, telephone number and emailso they can contact you from Movistar.
The other possibility you have online is to use the Mi Movistar application, which is valid for Android and iOS.
When it is installed you must register and for that you must Enter your phone number and wait for them to send you an SMS with a codewhich you must enter in the application.
You can also choose to put your ID and access code that they previously had to give you. Once inside you will have a section to contact Movistar.
As usual, Movistar has a profile on the main social networkssomething that will be able to help you too.
The normal thing is to choose Twitter and Facebook, whose hours of operation are from 9 a.m. to 10:00 p.m. from Monday to Sunday. You can make a public comment, something effective to attract attention or directly write to them privately. These are their social networks so you can contact them:
Movistar stores
The last option you have to have someone from Movistar answer a question or whatever you need is to go to one of their many physical stores that they have in our territory.
You can use a store search engine on the web to find out which one is closest to you.
Movistar advises that make an appointment so that they can serve you in a better way and you do not have to wait excessively.
Now you know how to contact Movistar customer service in all its forms and for all situations that may arise. All you have to do is select the best one for you.