However, far from this first intuition, many times they are software problems with a simple solution: reset the system. This action will allow you to return your TV to its original factory condition and eliminate all those possible errors.
Reboot as a pre-restore option
Before proceeding to restore your TV, which will delete all your data, you may want to restart your TV or Chromecast. And look, because we don’t mean just turning off and on the device, since that does not reboot the system as such.
To do a actual system reboot you just have to go to the Android/Google TV settings, enter the section System Y click on Restart. After this, you will see that the screen turns off and it is important that you do not touch anything else, since it will turn on by itself. The process usually takes no more than 15-30 seconds.
After doing this, you can start to check if everything works normally now. If so, great, since you will have already fixed your problems. If keep getting bugswe do recommend that you go to the next section.
How to restore the system on Android TV and Google TV
We arrive, now yes, at the full system restore. In this case we must warn you that you will lose all the data and you will have to configure the system again, with its respective settings, downloaded applications and more. This is especially noteworthy in apps like Netflix, HBO Max and company, in which you will have to log in again after downloading them.
That said, the restore process is extremely simple, just going to Settings > System > Information (either About) > Restore. In this section you must click on Factory data reset. After that, all data on the system will begin to be deleted.
The process it may take a few minutes. You will know that it is ready when the first Android TV or Google TV configuration window appears on the screen. You’ll need to follow those steps, which are the same steps you did when you first set up your TV or Chromecast.
Once you have everything ready, you should not have any software problems. So, If you experience failures, they will surely be from the hardware.. In this case, it is already out of your hands to fix it if you do not have knowledge on the subject, so contacting the manufacturer will be the best option, so that you can take the device to the technical service and have it fixed.