Do you have a Movistar contract and want to know if your router is updated? Or update it directly, which is always the best way to minimize security risks apart from receiving news, like the mesh network option that Movistar is introducing in its routers. Well, there are several ways, we will tell you about them.
Updating the mobile phone is relatively simple, not in vain we usually get a notification on the screen to download the new firmware. The same happens with tablets, TVs and even smartwatches; extending to most electronic devices. Routers are also updated, although it is not so easy to access these options– Usually involves connecting from the browser to the gateway and playing with the administration menus. Still, it's worth knowing how to refresh these devices, including carrier routers.
Movistar routers do not always update automatically
The configuration menu of any Movistar router is made up of two very different areas: the basic and standardized Movistar one, which is the first one displayed when accessing the configuration, and the advanced options, a menu that the device manufacturer keeps hidden under the operator interface. To update the router manually you can access the advanced options, although Movistar offers another added tool: Portal Alejandra.
In what ways is a Movistar router updated? Let's see.
- automatically. Movistar has remote access to the devices installed by its technicians and can update them remotely. It is usually the usual thing.
- Through the Alejandra Portal. The operator's customers can manage their router remotely by accessing the Portal Alejandra website from the browser.
- Load firmware manually. The third way to update a Movistar router is by “flashing” the firmware directly from the device options. It has a certain risk since the update must correspond exactly to the model and version of the router.
Generally, when Movistar releases an update for its routers, sooner or later they end up on all devices, so there is no need to check if the firmware has already arrived. Still, there are times when it's worth speeding up the update to ensure receive news ahead of time; Apart from solving possible problems with the connection, the updates also fix errors.
Let's go part by part explaining the steps to update manually.
How to update the Movistar router through the Alejandra Portal
If there is a recent update, and Movistar has not yet applied it to your router remotely, you can check that you have the new firmware within your reach to install it. The steps to do so are as follows:
- Open a web browser (your mobile phone works) and click on this link.
- Click on “Access” and log in with your Movistar account (if you don't have an account you will need to create one).
- Go to “Other options.”
- If there is an update, you can apply it: just click on update firmware.
How to update the Movistar router if you have the firmware file
Movistar does not publicly distribute the firmware of its routers, although it is possible to obtain them through specialized portals. If you have the relevant file, which must correspond to the exact model and version of the router, the installation process is as follows:
- Access the router settings through its gateway. It should be enough to type “192.168.1.1” in the browser.
- Access with the administration password. It is pointed to the router.
- Go to the top menu, press and access advanced settings. Depending on the router model, the interface may change.
- Display the menu and enter “Management”.
- Select “Update software”.
- Load the update file and accept. After a process that may take a few minutes, the router should restart without complications.
Remember that updating the router with a file has its risks: If the firmware does not match the model and version of the device, you can make it stop working forever. Act at your own risk, Movistar will surely not take care of a problem with manual installation.
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