HP is again involved in a serious problem with users. This time an update firmware failed is leaving a dreaded blue screen that renders printers useless.
HP is back at it again and the company’s support forums have been filled with users complaining that your printer is no longer working and that your screen has turned blue with the error code “83C0000B”.
The reality is that this blue screen is really a nemesis for the users. Also Known As Blue Screen of Death (Blue Screen of Death), indicates a serious problem with the printer, such as a system error or a failure of the firmware. When it appears, it crashes and stops working properly, which requires technical solutions to fix the problem and reset the printer.
has precisely been an update of firmware the one that has disabled various models of HP OfficeJet printers for weeks. This has randomly left many users with devices that do not print and only show this dreaded blue screen.
“Our teams are working diligently to address the blue screen error that is affecting a limited number of HP OfficeJet Pro 9020e and HP OfficeJet 8010e series printers”writes HP communications manager Nick Lucido. “We recommend customers experiencing the error to contact our customer support team for assistance”.
It is affecting HP OfficeJet 9020e and 8010e series models
For HP printers, the firmware It is located in the internal memory of the printer and is responsible for managing all functions and features of the device. However, HP has reportedly told customers that the issue will be addressed or fixed on various dates throughout the month, but has yet to issue an official remedy, leaving customers without a way to print.
“I spoke to HP Customer Service and they said they don’t have a solution to fix this firmware problem, right now. Maybe next Tuesday, they said. I’ll wait until Tuesday and then send the printer to Amazon for give me my money back”explains an affected user.
At the moment it is known that the affected printers are versions of HP OfficeJet 9020e modelsincluding the HP OfficeJet Pro 9022e, Pro 9025e, Pro 9020e All-in-One, and Pro 9025e All-in-One printers, although it has also been found to affect the OfficeJet 8010e series Of the brand.