What exactly is happening?
It is difficult to know since each one passes the ball to the roof of the other and also they do not give too many explanations. There are several customers who have shown that something is wrong, because if they use another operator with the same device (either mobile or Smart TV)HBO Max runs smoothly.
Some more advanced users have noticed that Digi’s peering has stopped going through Espanix and DECIX, which was usual up to now. As we know, peering already brought Movistar customers upside down in the early years of Netflix in Spain, making the service perform much worse compared to other operators.
Basically, “Peering is an exchange of data between Internet networks. It allows the connection between two or more networks to exchange traffic between them and at no cost to either of them for taking advantage of that data, except for the cost of the infrastructure you use for this service”.
Due to the changes that Digi is making and that are still not very clear, users point to problems connecting Digi to AWS eu-west-3. This makes it impossible to access certain websites or IP ranges. In addition, it has been verified that there is no fault with other national operators such as Movistar.
However, it is not confirmed that this directly affects HBO Max or that we are more facing a problem of geolocation of IP addresses. Aware of the problem, Digi must now work to ensure that Spanish users can perfectly access the services they have contracted as they work without problems with other operators.
We will try to gather more information in the coming days to keep you updated on the connection problems to HBO Max that some Digi customers in Spain are experiencing.