Apple has met its usual deadlines between the Keynote and the marketing of its new phones and the iPhone 15 are now available. If you made the reservation in the early hours, you probably already have it in your possession. And if you’ve already gotten to work using it, that is, taking it out of the box, turning it on and starting the initial setup, you may be experiencing a big problem when using previous iPhone data backup or transfer.
More specifically, your brand new iPhone 15 may have been frozen on the screen with the Apple logo. Do not panic: Apple is aware of this incident and already has the solution: the iOS 17.0.2 update.
As detailed in a supporting document, The problem occurs when someone wants to transfer data from their old iPhone to their new iPhone 15, which comes with iOS 17 as standard. Whether you have already done this operation before or if it is the first, the procedure involves selecting ‘From another iPhone’ in the relevant step of the initial configuration and it is right here that the problem appears.
This is how you can avoid the problem
If you are imminently planning to buy a new iPhone 15 but you have not done so yet or you already have it, but you have not yet started to configure it, read carefully and proceed to avoid disappointment.
To avoid this incident, follow the normal steps to configure the iPhone 15 but do not choose the data transfer option. When you finish, download without delay the new update that Apple has just released, iOS 17.0.2, precisely intended to solve the data transfer problem.
When the update is finished, you will have to factory reset the iPhone 15 and repeat the initial setup process again, where you already Yes, you can use the data transfer option ‘From another iPhone’ no problem.
Note: There are users who have reported that during the initial setup the iPhone asked them to update to the new iOS. If this is your case, perfect, since you will avoid steps and save time.
My iPhone 15 is frozen on the Apple logo
We are late with the article for you: Your iPhone 15 is stuck in a loop mid-data transfer with the Apple logo on the screen. Again, don’t worry because there is a solution, but you need a computer to fix it.
The first thing you should do is put the iPhone in recovery mode. How to enter DFU mode? Use a cable to connect your phone to your computer. Next, press and quickly release the volume up button and then repeat this process with the volume down button. Then, press and hold the side button.
Image: Apple
At that point, the apple logo will disappear and instead what you will see is an image of a computer and a cable. Now let’s go to the computer: search and find your new iPhone in Finder if you use Mac or in iTunes on Windows. There, when the ‘Restore or Update’ options are displayed, choose ‘Restore‘.
Eye: Apple explains that if your iPhone restarts while your computer is downloading the update, you will have to repeat the recovery mode process to fix it.
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