Does your mobile not work? Perhaps the screen has broken, it does not turn on, the battery does not last a few minutes active or something else happens to it. In this case, you can contact the Movistar or Vodafone operators, depending on which one you have contracted your line with, so that they can help you out. But how will each company go about fixing your device and, more importantly, how much will it cost you?
Breaking the smartphone is always a problem. Possibly just imagining yourself in that situation already makes your head hurt. Luckily, that mobile operators have their own repair management service is a great help. Nevertheless, in the case of Movistar and Vodafone We see big differences in the way in which this support is offered to the user, so it is convenient that you continue reading so that we explain everything important to you.
Movistar
The service provided by the operator receives the name of Mobile Insurance and requires your contract so that your device can be covered. Its price is from 1 euro per month under certain circumstances, but you will have to use the online calculation system that the company has to be able to know what your cost will be taking into account its characteristics. To find out the cost, choose the brand, the specific model and the date you bought it, both the year and the month. Then the system will tell you how much you will have to pay for insurance, taking into account that they offer all-inclusive coverage, for accidental damage or theft. In this case, you would be interested in one of the first two options, but keep in mind that the coverage for accidental damage may not cover the repair if your device breaks under circumstances that are out of the ordinary.
When your mobile phone breaks, if you have Movistar insurance, all you have to do is contact the operator by phone or by filling out the online form to report claims. You must call the number 919 01 90 57 of Movistar Seguros to report what has happened and manage the repair. Think that you will only have 7 days to do it from the moment of the event, so do not leave it. They will ask you for the IMEI number and the number of your line to specify a day and time in which they will come to your house to look for your device.
From there will end up in the hands of official technicians of the brand to which your device corresponds and you will be given a guarantee that in absolutely all cases the spare parts that will be installed in the terminal will be original. That will also mean that your device’s manufacturer warranty will remain valid. Although no specific deadlines are provided for the delivery of the fixed mobile, Movistar ensures that the waiting times are very short. On the other hand, they also offer a replacement service in the event that you have an urgent need to continue having a smartphone while you wait to receive yours repaired.
At the moment, Movistar has a promotion with which it offers a month of free insurance, so it may be a good time to hire it.
vodafone
If you are a Vodafone customer you will find a different mobile repair service. And although it may seem a bit more complicated, it is also more convenient, since they allow you to repair the terminals without having to pay monthly insurance.
The first thing you should take into account with Vodafone is whether your terminal is covered by warranty or not. In both cases they will give you the option to repairbut conditions will change. In the first case, if your mobile phone breaks, you must go to one of the Vodafone stores or request that the mobile be collected from your home. Repair is guaranteed within a period of a maximum of five business days within the peninsula, but the store where you deliver your terminal will give you a replacement one to use in the meantime. To find out the price that the repair will have, you should talk to the Vodafone “You to You” service.
If the mobile no longer has a warranty also you will have to go to a Vodafone store, but before starting the repair process, a report will be made on the status and the arrangements that it would need. This will be accompanied by a budget that you can accept or reject depending on your interests. Of course, it is important to know that if you reject the budget, to recover your broken mobile you will have to pay 14.16 euros as a charge for the service that has been carried out up to that moment.
What if I have a manufacturer’s warranty?
As we have already mentioned, Vodafone is in charge of helping you in this type of case and not only when the guarantee you have active is that of the operator provided in the Guarantee of Origin service. In the case of Movistar, the same thing happens. If your mobile is under warranty, you just have to contact the operator in person or by phone to to help you manage the repair with your manufacturer’s warranty.
Of course, you can also go directly to your manufacturer in case you still have the 3-year warranty and offer a repair service. as it happens with brands like Apple or Samsung. The important thing is that your mobile is repaired as soon as possible!