Installing fiber can be a somewhat stressful process for many users. For this very reason, O2 has a personalized accompaniment service by WhatsApp that every client will have available when contracting an Internet rate. In this way you will be able to resolve any type of doubt or incident in the fastest way until the installation of the fiber is finished. And best of all, it’s completely free.
Telefónica’s low cost operator is one of those companies that never wants to bother you. They do not even make use of the famous General Data Protection Regulation, since they do not want to bother with calls or emails. Because of this, when seeing that the clients wanted a monitoring of the process fiber installation, the operator has incorporated a new service with which customers can speak directly with the brand without waiting.
Talk to O2 on WhatsApp
From now on, when contracting any rate of the second Telefónica brand with Internet, you will have the option of having a personalized accompaniment via whatsapp. What does it consist of? Very easy. The fiber installation process can be a headache for many users. So that this is not the case and that it is the best possible at all times, the operator has incorporated this new free service so that customers can resolve doubts during the installation process and thus anticipate any type of incident: any inconvenience during portability, activation of the service or by the installation of the fiber and the technician.
This new O2 option is free, so it will not entail any additional supplement on the first invoice that you receive from the Telefónica operator. In order to access this service, all you have to do is give your consent at the time of contracting so that they can open a chat for you through WhatsApp.
With this new operator alternative, it is expected that the different incidents that arise during the Internet installation process can be minimized. In addition, from the company they want it to help reduce the installation period of their fiber rates so that customers can enjoy the Internet as soon as possible without delaying the activation of the network in their homes.
When does this monitoring end?
This personalized escort service via WhatsApp from O2 does not last forever. So it will not be a contact alternative every time you have a problem with the Internet at home. This service is only in charge of offering you an agent for you at all times who will answer your questions and help you resolve possible incidents with your Internet rate until the operator’s fiber is installed correctly.
Therefore, once O2 internet is activated in your home, the operator will stop giving you this additional service through the instant messaging application. But, you can take advantage of this app at any time until the fiber installation process in your home is finished. A plus that not all telephone companies offer their future customers.