Tech News Desk – Delivering something other than smartphones is on the rise on Flipkart and other e-commerce websites. Many customers have received refunds for not receiving the device. A student from Koppal district ordered an iPhone 11 through Flipkart and later went to court after receiving Rs 5 soap in exchange for the phone. Harsha booked the iPhone 11 on Flipkart for Rs 48,999, but got a compact keypad phone along with 140 grams of Nirma detergent soap. The customer then contacted the company’s representatives, who assured him that the issue would be resolved and the amount would also be refunded.
However, Flipkart did not resolve the issue and Harsha had to go to court to settle the matter and get the money back. In July last year, Harsha had filed a case against the Managing Director of Flipkart and the manager of Sane Retail, a third-party seller. Flipkart told the court in its defense that it is just an online platform that helps customers and sellers to exchange products and believed that it was not Flipkart’s fault, but the court agreed with its contention. .
“It cannot be allowed to claim that it is providing service completely free of cost to its customers without any consideration,” the court said. It is certainly not the case that the opposite parties are charitable organizations but are involved in e-commerce with no commercial returns for themselves. The court said that such behavior and approach is not acceptable for handling online business. “In other words, we can say that this act and conduct of the company amounts to unfair trade practice and deficiency in service as it is wrong to buy the product in comparison to the product even after charging full price of the product,” the order said. sells or ships.
Following this, Flipkart has been asked to refund Rs 48,999 for the iPhone 11 and pay an additional fine of Rs 10,000 due to the company’s deficiency in service and unfair trade practices. Not only this, the e-commerce giant has also been asked to pay Rs 15,000 for mental agony and litigation. All this basically means that the company will have to shell out at least Rs 73,999 for wrongly delivering the order.