It may have happened to you on some occasion: you are looking for applications for your Android mobile and You buy an app by mistakeIn these types of situations, it is worth remembering that Google can refund some purchases according to its refund policy, so it is likely that the company will return the money to us.
As the company explains on its support page, we can request a refund If less than 48 hours have passed since we have purchased an application or paid for a purchase in-appOnce requested, we will have to wait until Google confirms its decision, something that usually occurs within one business day (in some cases it can take up to four).
Checking the status of a refund request is easy
Although this is a fairly quick process, it is likely that the money will take a little longer to reach your bank account if the company authorizes the refund. This is something that depends on the bank, so The estimated time to receive the refund may vary.
If you are not sure about the status of your refund request, the company has a tool to check if the refund has been authorized. To check, we only have to access the tool we are talking about, available within the Google help center.
Once there, Google will ask us to confirm our account (It is important to make sure that we are using the same account that we made the purchase with by mistake). If the account is correct, we will have to press the ‘Confirm’ button and we will be able to see the status of the refund requests associated with the account.
As you may have noticed, this is a simple way to check whether the company has authorized the refund you requested. If you have not requested a refund, the platform will tell us that there are no refunds associated with the account.
If using this tool you have seen that Google has already authorized the refund (it appears with the status “Refunded”) and you have not yet received it, it is important to keep in mind that Refund deadlines may vary depending on the payment method used. Also, we must remember that the company will make the refund in the same payment method used for the original purchase.
At this point, you’re probably wondering What to do if you need to request a refundThe process is just as simple: we simply have to access the refund request tool and confirm our account. Next, the tool will show us the purchases we have made and we will have to select the one we made by mistake.
Cover image | Ricardo Aguilar (Xataka)