SkyShowtime has been the latest proposal to reach the television streaming market. At a time when Netflix is in the news due to the difficulty (theoretical at least) that it wants to impose to use shared accounts, now this younger platform is also making news and not precisely for something positive.
And it is that the users They are complaining on the networks about problems with the subtitles within the application. Failures ranging from subtitles that appear in the wrong place on the screen, difficulty reading due to the format of the letters or even synchronization problems with the image.
Subtitles in the spotlight
SkyShowtime has launched the new platform to view streaming content. At a more than interesting price if the offer is taken advantage of and that it does not reach three euros, we have already seen that all that glitters is not gold and that there are some “musts” on the spec sheet.
We are talking about the limitation of image quality to 1080p, the absence not of Dolby Atmos sound, but of even 5.1 audio… in the middle of 2023 and that is not to mention the lack of Dolby Vision or other HDR systems. However, all this more than deficiencies, are absences. The problem comes when errors appear and this is what happens with subtitlessomething that has caused the company to issue this statement on its support page:
We are aware that some subtitles may be missing, appear in the wrong place on the screen, or be out of sync with the content you are viewing. We apologize if these issues are affecting your viewing experience.
We are working on it. This is our top priority, and you’ll see subtitles gradually appear right where and when they should be over the next few weeks.
We really appreciate you sticking with us as we work to improve your SkyShowtime experience, and rest assured that most of our content has the full list of subtitles for you to enjoy.
And we are seeing how some users they complain, for example, about the delay in the subtitlessomething that causes problems when viewing content, since these show up at a different time to which they would correspond during playback. Some users even complain about 2 and three second delay.
Hello @SkyShowTime_ES, the subtitles in the app for LG TVs (webOS) come out with almost a second delay, it is very uncomfortable. Can you review it? It happens in everything I’ve seen. (The Offer, for example)
— finalcutpro.es (@finalcutproes) March 4, 2023
Along with these complaints, others refer to the lack of subtitles in some languages, as is the case of this user who affirms that there are series in which Spanish subtitles do not appear.
Along with these errors, other users complain about the position of the subtitlesthat appear in inappropriate areas of the screen that make it difficult to see the content.
@SkyShowTime_ES Is it normal to put the subtitles so high and that they constantly dance out of place? There is a possibility of changing this, viewing becomes unbearable pic.twitter.com/HUihKI2ChP
— Dr Bencomo (@DrBencomo) February 28, 2023
Along with all these faults related to reading, there are others also related to configuration and that is that users complain about reading problems. They complain that when there are white backgrounds, letters of the same color become very difficult to distinguish. Nevertheless, this is something that can be fixed by setting the shading or changing the color of the typography.
In @skyshowtime They should think about putting some kind of shading on the subtitles so they look good when the background is white. pic.twitter.com/GhisESFqIx
— angelitoMagno 🇪🇺 (@angelitoMagno) March 5, 2023
It must be remembered that SkyShowtime allows you to activate or deactivate the subtitles, as well as to change the language. All these changes must be made through the web (and this is a problem) within the configuration menu, in the “Account” tab and then in “Settings” where the options to configure the subtitles appear.
You can set a shadow, as well as change the font, size and color or set if you want to be text in a window, whose colors you can also customize. The problem is that all this you have to do from the web and you cannot apply these changes through the application.