The French government wants to test the capabilities of Artificial Intelligence to answer citizens’ administrative questions.
In a document published yesterday by the Press Service of Matignon, the Prime Minister announces the launch of an experiment using artificial intelligence to provide more complete answers to citizens while weighing less on civil servants (on the “Public Services +” platform in particular). No other details are provided as to the deployment of this measure, but one can imagine that this measure reinforces the mission of the Services Publics+ platform, which is to offer “closer, simpler and more efficient public services”.
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In this context, conversational agents could indeed be effective information and sorting tools for files. AI indeed excels in the art of classifying and to answer ever more difficult questions with precision and great detail. However, an important question remains unanswered: how will the government integrate a technology as powerful as a vector of fake news such as chatbots and large language models? No details are provided on this subject in the ministry’s press release.
Matignon wants to use chatbots to answer citizens’ questions
So far, the government has been rather cautious about the use of artificial intelligence. In January 2023, the CNIL launched the SIA, the artificial intelligence service, one of whose main missions is to facilitate understanding of the functioning of AI systems. As we can see, the authorities are well aware of not yet grasping all the ins and outs of this technology that everyone announces as revolutionary.
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Similarly, civil servants are entitled to ask themselves the question: are their jobs threatened by the emergence of AI? One thing is certain, it is that civil servants are not part of the list of professions that will be spared by the AI established by the creators of ChatGPT.