If you don’t want to see your streaming experience compromised, here are some solutions you can apply if the Netflix app stops working on Windows 11.
Using Netflix on your computer can certainly greatly improve your viewing experience. As long as you have a fast enough Internet speed and the right plan, you can use the service app for Windows, which will offer you better audio and video quality, compared to the mobile version of the app.
However, when Netflix stops working it can seem like a tragedy and a real headache. If this is happening to you, it is time to remain calm, since this time we will teach you What to do if Netflix stops working on Windows 11.
The first thing you should do is verify your Internet connection
Make sure your internet connection is not the problem
Before blaming Netflix for the problems, we recommend take a look at your internet connection. Unless you’ve already downloaded some content from the platform, there’s no way to watch anything on Netflix if you don’t have a good web connection.
Even if you use one of the best Internet speed check websites and everything seems fine, keep in mind that there are connection speed recommendations in the Netflix help center. If your connection doesn’t meet the necessary requirements, Netflix may pause or stop playing content entirely.
Try restarting the app
Before trying more complex solutions, start simple and try restart the app. For this, you only have to comply with the following steps:
- Close the Netflix app.
- Then simultaneously press the keys Ctrl + Shift + Esc to open the Task Manager.
- Now, right-click on Netflix and select the option Finish homework.
- This way, there are no Netflix-related processes running in the background that can hinder the proper functioning of the application.
Update your Netflix app
Netflix developers constantly release new updates to correct any failure or error that may occur along the way. Usually, the app should update when you start it, so it should continue to work without any issues.
As expected, you can also manually update it to make sure you’re using the latest version available. For this, simply go to the Microsoft Store and check for pending updates for Netflix, if so, just click on the Update option.
Are you sure Netflix is not down?
It is possible that the problem is caused by Netflix being down
This is one of the most common problems with Netflix. Many times, the simplest thing is to notify the platform if the application has stopped working on your computer. However, large streaming platforms such as Netflix could be affected by a temporary interruption of service.
Our recommendation in these cases is to go to the DownDetector website and check if they have been reported. Netflix problems. Also, you can check the status of the platform in your region.
Update your computer’s display adapters
If Netflix isn’t the only media player app that isn’t working properly on your computer, there may be a problem with your display adapters. This is how you can update them:
- Right-click on the button Windows startup.
- There, select the option Device administrator.
- Click on Display adapters to expand the dropdown menu.
- Then, right-click on the driver and click on the option Update.
Repair the Netflix app
If the Netflix app keeps crashing, you can fix it through Windows Settings by following these steps:
- Open the menu Windows settings.
- go to section Applications.
- Once there, click Applications and features.
- Now click on the three dots icon along with Netflix.
- Choose Advanced Options.
- Then click the button Fix.
- If repairing the app didn’t fix the problem, you can try resetting the app. For this, follow the previous instructions again and select the option Restore.
Sometimes it is difficult to identify what is causing the the Netflix app stops working, since it may be a network problem, system failures or the application itself. However, with a little patience, you should be able to fix it, unless Netflix is down, in which case all you can do is wait.