The second brand of Telefónica is already warning its users of the changes that it is going to introduce in the legal conditions of the service. And what are they due to? To the new Telecommunications Law. Let’s see what they consist of.
Duration and termination of contracts
Hello. We are contacting you because we are going to make a series of changes in the legal conditions of our service after applying the new Telecommunications Law”. Thus begins the email that O2 has begun to send to its clients to notify them of the new conditions of their contracts.
If this is your case, don’t worry, these changes they will not affect the characteristics and the price of the rate that you have contracted, and it will not imply changes in the conditions of permanence, since O2, as we already know, lacks permanence and penalties since its launch.
The reason for the changes is, as we said, the new General Telecommunications Law that the Congress of Deputies approved a few months ago. In the case of O2, the changes you must apply affect the duration of the contract and the option to terminate it no penalty at 24 months.
- Maximum contract duration of 24 months: until now, O2 established an indefinite duration of the contracted service without permanence. Now, it will have a maximum duration of 24 months and, unless you indicate otherwise, it will automatically renew for another 24 months.
Every 24 months, O2 will send you an email to remind you that you can unsubscribe without penalty and inform you of the rates that are in force at that time in case you want to change to one of them. Throughout those 24, you can unsubscribe whenever you want, without any penalty, as before.
- Possibility of termination without paying any additional cost once 24 months have been reached: this rule has been applied in O2 since its launch, as there are no permanence clauses or penalties of any kind in case you want to unsubscribe.
Also, O2 is informing their customers of a couple of other changes they have made. On the one hand, they have expanded in the contract the details of their commitment to the environment through the electronic invoice (unless the user requests the paper invoice).
And on the other hand, in the ‘Data Protection’ section, O2 has updated the email address (firstname.lastname@example.org) and the postal address (Apartado de Correos 46155, 28080, Madrid) to which to request access, rectification , suppression, limitation, opposition and portability. It has also included a specific email for casualty management: email@example.com