Connection failures, lack of battery, incompatibility, problems with the internal processes of the mobile… There may be several causes for this type of failure when updating the software. Therefore, in this post we review the main and how can you fix it to have your mobile ready in its latest version of Android or iOS.
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First of all, always make a backup
It is possible that at this point, if you are already experiencing a failure, this advice will be of little use to you. However, if you have not yet proceeded to update the mobile, we will tell you that it is convenient always do a backup of your data so that, in case there are problems, you can restore the mobile without difficulty.
Make sure the software is compatible
If the update appears in the mobile settings, there is no doubt that it is a version compatible with your mobile. However, if you are proceeding to install it through other methods, it may even let you start the process without being compatible. In the update information itself compatibility usually appears.
In the event that it does not appear there, it is convenient that you visit the Android/Apple website, access the information on said software version and check the compatibility provided by the company itself. And it is that, although the update can be forced on Android mobiles, It is not usually advisable if your mobile is not on the list.
Check that you have enough space
In the update information you will see that its weight is reflected in ‘MB’ or ‘GB’, this being the free space that the mobile needs to be able to update. Although the truth is that always they usually need more space than they mark in order to fully optimize the device.
In the mobile settings, searching for “Storage” you can access a panel that reflects free space available. If you do not have enough storage left, you will have to resort to the classic methods with which to free up space in the phone’s memory. If you accept our advice here, tell you that WhatsApp is one of the apps that consumes the most, so deleting files from it can be very useful.
Check your internet connection
Although it is obvious that an Internet connection is needed to download the software, this need is perhaps less evident during the installation process. However, it is completely necessary precisely to avoid problems during the process, so that the mobile can connect to servers without difficulty.
At this point, you should not only make sure you have a connection, but also prioritize Wi-Fi. And it is that, no matter how fast your mobile data connection is, there may be a small cut that prevents the process or even manufacturers that prevent the update in this way.
You have to have a sufficient battery level
It will be rare that during an update you are going to run out of battery having at least 10%, since it is not usually something that consumes excessive battery (although consumption does rise). However, for security the download is prevented if you do not have at least 50% of the battery at the time of starting the process.
Some manufacturers even may require that the mobile be connected to the current, even having a 100%. Therefore, as a general advice, we will tell you to try to have the highest possible battery percentage and to keep the mobile connected to the power. And by cable, since wireless charging could be incompatible for it.
Do a hard-reset if the mobile has been ‘frozen’
It is normal for the mobile to seem paralyzed at certain times, but if this takes several minutes and the process does not progress on its own, it is very likely that the mobile will have to be restarted. Firstly it would be convenient try to turn it off with the button manually, leaving this button pressed for several seconds until the screen goes black.
If this does not work for you, you will have to do a hard-reset. Unfortunately, this method will erase all the data on your mobilebut it is the best remedy in situations like this, since otherwise it could stay in the update process indefinitely.
The generic way to do it on Android is by holding down the power button and the volume up button. So for several seconds until the mobile turns off and turns on again showing a screen something like what you see in the previous image, which is nothing more than access to recovery mode (recovery mode, in Spanish).
In case that have an iPhonetell you that it depends on the model you will have to do one combination of buttons or another.\
- iPhone 8 and later (including 2nd and 3rd gen ‘SE’): press and release the volume up button, press and release the volume down button, and then press and hold the power button until the Apple logo appears on the screen.
- iPhone 7 and 7 Plus: press and hold the volume down button and the side button until the Apple logo appears.
- iPhone 6s, 6s Plus, and SE (1st gen.): hold down the lock button and the home button until the apple logo appears.
It should be said that, whether on an Android or an iPhone, after this you will have to configure the device again and install the relevant software. For it you will need to connect it to a computer and make use of tools designed for it like the ones we tell you about in this post.
Update iPhone using iTunes/Finder
Following the thread of the previous section, tell you that to proceed with an iPhone you must connect it to a computer and follow certain steps. For this you will need iTunes or Finder, depending on what computer you have.
- Windows computers: you must use iTunes, being able to download it for free from the Apple website.
- Mac with macOS 10.15 or later: You will have to use Finder, the Mac’s native file manager, in which a section appears to manage the iPhone when connected by cable.
- Mac with macOS 10.14.6 or earlier: You must use iTunes, a program that is already installed as standard on the computer.
Now, regardless of which tool you have to use, the procedure is similar. You must have the iPhone in the previously mentioned recovery mode and, on the computer, access the device management section and click on “Check for update”.
If necessary download the IPSW, which is what the files containing the iPhone software are called, you can use the IPSW.me website. On this website you must choose your iPhone model, download the latest iOS version and, in iTunes or Finder, click on the “Check for update” option while pressing the ALT key.
Particular cases for Android mobiles
On an iPhone, what we have mentioned above will suffice, while on Android you can still carry out other steps with which fix problem with update. We tell you below.
Boot the phone in safe mode
If it is an Android mobile that gives you problems updating, proceeding to turn it on in safe mode is a way to find out what problems it has, since with this boot device starts low and allowing actions such as updating the software.
If the mobile is on You should proceed to turn it off normally, keeping the corresponding button pressed. Although in this case, when the options of “Shutdown”, “Restart” and others appear on the screen, you must press and hold the “Shutdown” option on the screen so that an option of “Reboot in safe mode” is given.
If the device is off, accessing this safe mode is also possible. To do this, you simply have to press the power button and the volume down button simultaneously, keeping it even when the power-on animation comes out. It should be said that in some layers of Android such as EMUI the process changes, having to hold down the volume up and down button.
Reinstall firmware manually
First, we must tell you that this is a process only recommended for advanced users, since it can be dangerous for the device as it can become completely unusable. If you take the risk and have knowledge of the necessary tools, tell you first that you will have to download the firmware or ROM from different places, depending on the manufacturer.
Once you have downloaded it, you will have to flash it. Once again, the procedure to follow depends on the manufacturer, always having to have the developer options active and following these guidelines:
- On Google Pixel You must connect the mobile to a computer through a command console in Fastboot mode and execute the flash.all command.
- at Samsung you will need to restart it, put it in Download mode and use Odin from a Windows PC.
- In other manufacturers (most) This can be done by copying the firmware to the phone’s memory, rebooting and searching for it through settings as normal.