Normally, Just Eat orders usually arrive safely and on time, although there can always be some delay with respect to the estimated time, which can be normal as long as it is not repeated frequently and is not too exaggerated. However, it may be the case that the order, paid and confirmed, did not arrive. You wait and wait and wait until the moment comes when you realize he might not be coming.
If you are here it is probably because this is your case, or you want to know how to act if it happens to you considering that you order food on Just Eat. Therefore, we tell you what you should do if your order does not arrive and you are afraid of being left without eating despite having paid for it.
First of all, make sure the order has been confirmed, because otherwise it may never reach you because the company has rejected it, has not accepted it or it was not open at that time and it appeared due to some error in the app. You will see it in your email or from the app. In this case, they will not charge you for the order nor will you receive the food, so it is best to find another location or app to order food at home. Of course, if they have rejected it after confirming you will have to wait for your money back.
Contact the restaurant or venue directly
Taking into account that Just Eat may take time to respond to your request and in those moments time is key, what you have to do if your order arrives late or has not arrived is to contact directly the establishment, whose You will see your telephone number in the order confirmation email. You can also search for their phone on the Internet if it doesn’t work or is outdated for some strange reason, by searching for the company name.
It is important that you do this because the local is the one that will have prepared your order and he will answer you what is happening with him. It may already be in delivery or there may have been a problem. Just Eat does not contact the restaurant nor will it fix anything for you in this regard.
On many occasions it is not that it is not going to reach you, at least it has never happened to us, but rather that they have delayed in preparation because they have many orders or the deliveryman is late in delivery. There may not be delivery drivers available at that time. Contact the store because they will tell you what is happening, and if they have to contact the delivery person, they will do it. If time passes without receiving it, call again to see what is happening and complain to the local.
Use Just Eat as a last resort
If time passes and the store does not solve your problem, contact Just Eat by chat to tell them what’s happening. This way they will be able to act more quickly and fix it as much as possible. If your order has never arrived, send an email to Just Eat and they will respond within a maximum of 24 hours.
The problem is that it will take a while to recover the money and you will also have to consider whether to order somewhere else, make your own food or go without eating because nothing is going to arrive. Luckily it is not the most common and it is something that could happen in Just Eat as in any other food delivery app.