To be one of the platforms of email The fact that it concentrates a greater volume of emails per day does not exempt you from having specific failures that can compromise the peace of mind of your users. And from Google, as from the rest of the messaging and mailing clients, they know it well. Although it is true that it is not common, sometimes it happens that we want to use our email account to exchange a file and, by surprise, we cannot carry out such an action.
In many cases, the explanation is found in file weight, exceeding 25 Mb. If that is the problem, we can send it by means of a Drive link or, failing that, through any other specialized application. However, there are other scenarios that we must take into account to try to have a planned solution in the event that we find ourselves faced with this situation. Below is a selection of the most common.
Browser version
In browser function that we use, some of them do not always have good compatibility and certain versions of them can cause certain errors when we want to send an attachment to our email. In most cases, it is sufficient to update the browser, as long as there is a pending update that we have not downloaded.
If this is not the problem or it is not solved in this way, we can choose to use incognito mode and try to identify ourselves again with our credentials. In the event that this solution does not work either, it would be best to switch to any other browser: Safari, Google Chrome or Mozilla Firefox usually work well.
Could it be a problem with the file or our internet connection?
Gmail may stop responding when we go to upload the file. If we find ourselves faced with this situation, the problem could be in the file itself, so it would be interesting if we could test it with any other document to identify where the error is.
If it continues to occur, the problem could have its origin in our internet connection. It may not be stable enough to withstand the document upload. Check it will allow us to clear up doubts.
Browser cache
Both the cache like cookies of our browser are two other elements that can cause incompatibility with the pages we visit and with which we interact, as is the case with Gmail. Deleting both elements will allow us to obtain a better user experience in our browser, avoiding possible errors that certain elements may generate, such as the process of attaching a file.
As a general rule, we find the possibility of delete both within the privacy settings of our default browser. To double check if this is the problem, we have to restart the browser.
Using extensions
The extensions can be very useful in our daily lives for a wide range of actions. However, in some cases we find extensions that prevent Gmail from working correctly, as Google itself states in its help center.
If the error we are experiencing has arrived just after downloading a new extension, it is likely that it will be solved by disabling or deleting it temporarily. In case there is not modified the number of extensions, We should gradually disable all of them until we find which one is causing this error.
As we have seen, there are various scenarios that we can face when we begin to suffer certain problems when attaching files to our email account. However, in case a similar situation happens to us, we must not lose calm. In most cases, it is possible that Gmail is having a specific crash and that after a few seconds we can recover our account activity normally. So it is not advisable to be alarmed.