That Intel It is not going through its best moment, it is something that we all know… between the poor financial results, the announcement of up to 20,000 layoffs (initially there were going to be 10,000, but after presenting the results it turns out that it is double) and that they are now facing a collective complaint for the instability in its 13th and 14th generation processors, they are going through one of the worst streaks in their history. But well, to try to mitigate this a little, the company has now announced that it is providing Two more years of warranty on its processors (adding up to 5 in total) of 13th and 14th generation… at least this way users who experience problems know they will be covered for longer.
Leaving aside the layoffs and financial results, we have been talking for weeks about the instability problems affecting the 13th and 14th generation Intel Core processors, with thousands of users affected. So much so that Intel is facing a possible class action lawsuit over it, but in the meantime the manufacturer has issued an official statement to say that they are aware of the problem, and that they are extending the warranty on these processors by two additional years so that affected (or potentially affected) users can rest easy.
Five-year warranty on Intel processors
The processor is actually one of the hardware components that is least likely to break down, and in fact it is quite rare for it to break down unless the user has mishandled it or overclocked it, so the standard 3-year warranty is usually more than enough. However, with the instability problems that have been occurring in two generations of Intel CPUs, extending this period to 5 years is not going to be a bad thing, especially given the fact that Intel is accepting RMAs for the affected processors.
Intel accepting RMA means that you have to send them the faulty processor and they will send you a new one without any problems, but there was also news last week that Intel was not going to call on all users who own an affected processor to replace it. In other words: if it breaks or gives you problems, you are covered, but if not, you are stuck where you are.
“Intel is committed to ensuring that all customers who have or are experiencing symptoms of instability on their 13th/14th Gen desktop processors are supported through the upgrade process. We stand behind our products and will be sharing more details about the extended two-year warranty for our 13th and 14th Gen Intel Core desktop processors in the coming days.”
In the meantime, if you are currently experiencing or have previously experienced symptoms of instability on your desktop system:
- For users who purchased an OEM PC, please contact the manufacturer for further assistance.
- For users who have purchased a CPU separately, please contact Intel Customer Support for further assistance.
At the same time, we apologize for the delay in communications, as it has been a difficult problem to unravel and find the root cause..