Apple has updated its Apple Store application with this curious new functionality
Apple has updated its online store with a new feature called “Buy with a specialist by video” which will allow consumers to connect by video call with Apple Store specialists to obtain information and technical support regarding the purchase of products such as the iPhone. The feature is also available in the Apple Store app.
The new feature of the Apple store was announced last year and is currently available in the United States. Although it is expected to expand to other countries soon.
Technically, it is not a video call as such. Since “Shop with a specialist by video” shows a one way video with Apple employees. Keep reading to discover more about this news.
“Shop with a specialist by video” will allow you to buy Apple products with more information
The Apple Store app for iOS has been updated to version 5.24 to incorporate the new video feature for Apple customers. The company with the bitten apple logo describes this novelty as a new “online shopping experience” aimed at receiving information about Apple products.
“Apple today launched Shop with a Specialist by Video, a new live shopping experience on apple.com for customers in the US. Shop with a Specialist by Video connects customers who want to buy an iPhone with a member of the Apple team. via a secure one-way video session With this new service, customers can explore the latest models, discover new features and learn about Apple Trade In offers, carrier fees, switching to iOS and various financing options. .”
As reported by the company itself, if the “Buy with a specialist by video” function is not available, customers can Contact Apple specialists by phone or chat 24 hours a day.
Apple wants to offer “a personalized” shopping experience to its consumers. With the arrival of this new feature on the Apple website and in the Apple Store application they will offer exceptional service establishing direct communication with your clients.
It is well known that Apple’s technical support service is one of the best on the planet. Apple employees are trained to treat customers with great kindness and solve problems as quickly as possible. And now, with this new feature, it will be even easier.