The My Vodafone app is free and it allows you to consult details of our contract, details of the line, activated bonuses or allows you to consult the consumption of gigabytes or download the different invoices of the month to know how much we have spent. But we can also solve faults or we can communicate them in case the Internet does not work for us and we want to notify it as soon as possible. In addition, we can solve it with a diagnostic test that the application itself will do.
If there is a technical incident, in the Vodafone application we can solve it or try to find solutions to easily manage the fault. This will not fix the Internet if you have a problem in the router because the technician will have to go, but you will be able to notify the operator that you have a problem and they will contact you to review it and try to fix it as soon as possible. In addition, from the Vodafone application itself you can follow the status at all times to know if work is already being done to solve it or not.
The steps that we must follow, once we have the Vodafone application installed, are the following:
- Tap on “Assistance” in the Vodafone app
- Choose the service among the three possible: Telephone, Internet or landline
- You will see the address of the fault, check that it is correct
- You will see various types of breakdown options
- Wi-Fi or device settings
- I don’t have internet connection
- Cuts in the connection
- I’m slow
- Choose the one that corresponds to your problem
- You will see a screen that will allow you to try to make a diagnosis
After a few seconds, we will be able to answer if it has been solved or not. In case it is not solved, we can contact Vodafone to send a technician.
The application not only offers us the possibility of making a diagnosis or notifying of a breakdown, but also we can track the problems that we have through the incident number. We will see on the screen the incident number, the date and time of the incident and the status of the incident. In addition, in a graph or timeline we will see if it is in diagnosisin solution or solved.
These details are essential when making a claim in the event that Vodafone I have left you without internet for many days because you will be able to check the time at which you reported the incident and consult the legal conditions to find out what compensation you can receive for the lack of service during all this time.