An update to Nintendo’s Japanese repair and warranty regulations in October gives its workers certain benefits.
The Japanese company has warned customers that they may no longer be eligible for a product repair or replacement if they are found to have misbehaved with staff.
This includes cases where a member of staff has been threatened or verbally abused, or where a customer may have been deliberately wasting their time.
Nintendo commented the following to Kyodo News.
“We made the decision after concluding that our customers would understand because of the reputation we have built for faithfully responding to them”
In search of the health of the people of Nintendo
The move has been welcomed by the Japanese government’s ministry of health, labor and welfare, which called the stance “effective.”
Nintendo fans in Japan also praised the idea, while a Kansai University professor of social psychology weighed in as well.
“In recent years, social media posts have made visible the bullying that various industries are exposed to, and consumer attitudes are also changing,”
said Professor Hiromni Ikeuchi
It will be interesting to know if at some point in Mexico as well as in other areas of Latam the company would apply the same measure to support its employees.
It is known that many times the consumer tends to have negative attitudes towards those who provide service and with this type of implementations
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