First of all, it is recommended that you make sure that you have Followed all the steps to get your money back. If so, and you are right, you will not have any problem getting it. Apart from that, you have to keep in mind that the money will be in the payment method you have used within a period of time. 3 to 10 business days. If time has not passed, it is most likely that you have not received your money because it has not arrived, not because Wallapop has kept it.
What can I do to get my money back?
If the product you have received does not match what you have purchased and what the seller has told you, you can open a dispute. But be careful, you must do it within a period of 48 hours from when you receive it, since otherwise you will have everything to lose. In this case, it will be studied and when it is proven that you are right, they will refund your money.
So that increase the chances of your dispute being accepted, you will have to send photos and/or videos of the product received showing how it does not match what you have purchased. Also, make a detailed and concise description of what is happening and why you do not agree with your purchase. The The dispute will be sent to the seller and he will say whether he agrees or not. If it is not and you want to continue claiming, the dispute will be It will go up to Wallapop to study it.
As Wallapop's resolution will depend on the information it receives, it is It is very important that you document everything very well. so they can understand what your problem is. If the seller or Wallapop accepts it, you will have to send the package in a maximum of 10 days to get it back. After delivering the package, it may take 2 days for the seller to receive it and Wallapop to refund your money. Keep this deadline in mind because only after he receives it, you will have your money back in the previously estimated period, from 3 to 10 business days. Although in many cases you will receive it sooner than you think, there may be cases in which you will not, so if this time has not passed, it is best to wait.
What happens if Wallapop doesn't give me my money back?
If neither of the two parties agree with you, you will not receive the money, so you will only have to think if you want to report or take legal action. In any case, the most likely thing is that if Wallapop does not want to return your money it is because you are not right or that you have not demonstrated it as you should, in which case it is best that before it comes to that you agree with the seller to find a solution. You may regret the purchase, and not because it is not what you ordered, so the best way to get out of this case is to talk to the seller. To avoid this, it is best that you be very clear about it before buying any product on Wallapop.
If, having accepted the case, one of the parties has not received the money, wait the corresponding days. If days have passed, they have to return it to your wallet and it has not arrived instantly or you have doubts, you can contact Wallapop. You will do it from You section of the app, where it says Do you need help? in the Wallapop speaking section. They will look at what happened and send the money to your account, or to the payment method you used.