When the streaming giant is unable to process credit or debit card payments, it displays the following message: “Your account is suspended due to a problem with the last payment“.
Therefore, users will not be able to access the content of the platform, the most common errors when this situation occurs are the following:
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- That there is not enough money in the method of making the payment.
- The payment method has expired or is no longer valid.
- That the banking institution has not approved the payment.
- That the information provided on Netflix does not match.
Netflix proposes a couple of solutions to solve this problem, which are to change the payment method or call your bank for clarification.
Change payment method
You can try the same payment method again by re-entering your current account information, or you can try a different payment option. In the event that this has been done and the account is still suspended, the platform explains that the user can try clicking on Return or Update the system.
In addition to these two options that the company proposes, they report that they also automatically retry collecting erroneous payments periodically during the billing cycle.
Ask your bank for clarification
First of all, you must first make sure that there is enough money in the account to cover the Netflix monthly or annual payment and that it has not been rejected by accident. If nothing is seen out of place, users should contact their financial institution and ask what could be causing it and if they could fix it.