Until now, if you needed to contact WhatsApp support, you had to opt for another means of communication: email. After a testing phase that began almost a year ago, the WhatsApp support from WhatsApp It begins to be available to everyone, although first in the beta version.
With this function, it is possible contact WhatsApp support from WhatsApp. It has the advantage of being more at hand, although of course, you won’t be able to use it if your problem is that WhatsApp doesn’t work for you, unless you borrow someone else’s mobile for whom it does work.
How to contact WhatsApp support
Do you have any problem, doubt, complaint or suggestion about WhatsApp? You now have a channel available to get it to the app that you’re probably quite familiar with: through a WhatsApp chat.
Support via chat is now being activated for WhatsApp beta users for Android and iOS, and you can find it in the application settings, in the section on Help. tap on contact us and you will see a form where you can write your question. You can still contact us via email if you prefer, using the menu at the top.
There is a box on the form to attach device information, optional, but which can be useful to diagnose the cause of possible WhatsApp errors, if that is the reason for the query.
The box is checked by default, but you can uncheck it if you don’t want to share additional data. The WhatsApp website tells us what data is shared with the company in case you check the box. They are the following:
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Information about the telephone network, such as the name of the telephone provider or the type of network
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Information about the device, such as device type and available space
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Device settings, such as the language and permissions granted to WhatsApp
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Backup settings, such as how often backups are made and the date of the last backup
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Information about the version of WhatsApp, such as the version number
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Information about how features were used, which helps us understand what might have gone wrong
After pressing the next button, WhatsApp will suggest support articles related to our query, in case it had already been answered before. If you can’t find the answer to your question, you should press Send my question to WhatsApp Support, on the bottom.
This opens a WhatsApp group of two people: you and technical support. It is important to display the account verification icon in the chat, as it will be a good way to differentiate between official support queries and scam attempts pretending to be WhatsApp.
In my case, I have received a generic and automatic response based on the question I submitted, and it doesn’t appear that my chat has received any attention from any human beings, at least for now. In case he responds to us, we will update this entry to let him know.