Calls to 11827
If you see that you have been charged for calling 11827, you must follow a series of steps. These are calls with a very high cost that you may have seen on the bill and that may assume charges of up to 50 euros in some cases without you knowing that you have called or why this call. There are many affected people who claim they have never dialed this phone and it does not even appear in the call log but it does appear on the bill and we must pay a high price for it.
To do
The first thing you should do is check if you have called this number, either voluntarily or by mistake. It will not always appear in the call log and it may be that the scam is camouflaged behind an apparently normal phone that redirects us to it in order to keep our money without consent. This is not legal so check the duration of calls and the date and time of the same and look for which one matches the one that appears on the invoice. Take a screenshot and provide the proof to your operator to report this practice.
Once we have saved the data, we contact our operator to request the return of the number, providing all possible information to prove that it is a scam and that we have not called this number and that it was something hidden behind an apparently normal number. The special pricing restriction will then be applied and the amount will be returned to us on the invoice.
In addition, other operators such as Movistar advise us to download specific applications in charge of blocking this type of fraudulent numbers.