Norauto, French leader in automobile maintenance, faces a major data breach. The company confirmed that it was the victim of an “act of cyber-maliciousness” specifically targeting its rental service. This attack raises serious concerns about the protection of customers’ personal information, including their identity documents.
A leak that mainly affects rental service customers
The investigations carried out by Norauto teams reveal the extent of the problem. Cybercriminals got their hands on a database containing the information of 78,000 customers. The compromised data includes first and last names, email and postal addresses, telephone numbers, as well as loyalty card numbers. Even more worrying, the identity document numbers provided during rentals are also part of the stolen information.
Norauto’s rental service usually requires the presentation of valid identification for any transaction. This practice, intended to secure rentals, now exposes customers to increased risks of identity theft. Norauto has not yet specified the exact proportion of customers whose identity documents were compromised, leaving doubt about the true extent of the damage.
Immediate measures to contain the threat
Faced with this critical situation, Norauto did not remain idle. The company says it quickly deployed measures to stop the attack and strengthen the security of its IT systems. An emergency communication has been launched to potentially affected customers, in accordance with legal obligations regarding the protection of personal data.
The CNIL, the French personal data protection authority, has confirmed that it has received official notification of this violation. This mandatory reporting allows the regulator to monitor the management of the incident and ensure that all necessary measures are taken to protect the rights of those affected.
How do you know if you are affected and what to do?
If you have already used the Norauto rental service, you must be extra vigilant. The company has committed to contacting customers affected by this leak individually. It is strongly recommended to carefully monitor your bank statements and any suspicious notifications regarding your identity documents.
If in doubt, do not hesitate to contact Norauto customer service directly. If you notice fraudulent use of your personal information, it is crucial to file a complaint immediately with the competent authorities and inform the CNIL.
- Norauto confirms a cyberattack affecting 78,000 customers of its rental service
- Sensitive data is compromised, including identity document numbers
- The company is contacting the people concerned and has alerted the CNIL
