The electric car brand is once again shaking up automotive codes in France. No more restrictive appointments and sales advisors accompanying you during the test drive. Make way for a fully digitalized experience where the customer becomes master of their time and experience.
A customer experience redesigned from A to Z
Tesla’s next-generation test drive focuses on simplicity and autonomy. Customers can now reserve their slot online and access the vehicle via the Tesla app, without the need to physically interact with an advisor. This revolutionary approach allows potential buyers to discover Tesla vehicles in real-world conditions of use, without commercial pressure.
The reservation is made in a few clicks on the Tesla website. The manufacturer has everything planned: customers receive detailed instructions by email before their test. The mobile application becomes the master key to this experience. It allows not only to locate it in the parking lot, to unlock the vehicle, but also to make it honk to locate it more easily.
Well-defined access criteria
Tesla has not neglected the safety aspect in this new system. To access the test, drivers must meet specific criteria. You must have at least three years of driving license behind you to test the Model 3 and Model Y. Only the registered driver can take the wheel, even if passengers are allowed on board.
A complete immersion in the Tesla ecosystem
The test lasts 30 minutes and goes well beyond a simple walk around the block. Tesla encourages drivers to test the Supercharger network during their test drive. An interactive touchscreen presentation guides users through the vehicle’s various features. If you have any questions, an advisor can be reached by telephone via the application. This allows the driver to test the car as they wish, without the constraint of having a salesperson spying on their every move.
This self-service test system is not yet available in all Tesla centers. The sites offering this option are clearly identified by the mention “Self-service test drive” Or “Remote test”. It is possible to book a trial here by checking if the service is close to you.
- Tesla launches a road test system without a physical advisor in France
- The mobile application becomes the central point of the customer experience
- Trials last 30 minutes and include the possible discovery of Superchargers
